Privacy Policy

1. Introduction

SurePro Home Solutions ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sureprohome.com or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact information you provide when requesting services or contacting us.
• Technical Information: IP address, browser type, device information, operating system, and browsing behavior on our website.
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies to enhance your website experience.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our home solutions services
• To communicate with you about your inquiries, appointments, and service updates
• To send marketing communications about our services and promotions (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations and protect our business interests

4. SMS / Text Messaging Opt-In

By providing your phone number and checking the consent box on our website, you agree to receive SMS text messages from SurePro Home Solutions . You may receive marketing messages about special offers and promotions, as well as non-marketing messages including appointment reminders and service updates. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookie & Tracking Practices

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.

6. Data Security and Handling

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection practices

In the event of a data breach, we will notify affected individuals within 72 hours and comply with all applicable legal requirements.

7. Third Party Sharing

We do NOT sell your personal data to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our business operations (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transfer or merger (with prior notice to you)
• With your explicit consent

8. User Rights - CCPA & GDPR

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request information about what personal data we have collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we don't sell data)
• Right to Rectification: Request correction of inaccurate personal data
• Right to Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: